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| How do I get started using the system? |
| Do I need to download any software? |
| Can I use dial-up? |
| Is the data secure? |
| Can I access my accounts anywhere and anytime? |
| How do we send you the records each month? |
| How long do you take to update the website from my records? |
| Do you provide payroll services online? |
| Any future development plans? |
| Do you respond to client feedback? |
| I’m stuck and I need help? |
| I already have an accountant; can I still use the system? |
| Am I tied into a contract? |
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| Can transactions be entered from the start of a financial year |
| Comparing your basic service with Sage Instant Accounts I can't see that I would get anything extra? If you could highlight the advantages? |
| Do you ( or plan to ) have a facility for uploading bank statements to help with reconciliation? |
| Do you offer accountancy advice to non-clients |
| Do you offer Financial Advice? |
| Do you produce annual accounts? |
| If I make a mistake entering an invoice etc, can I go in and "edit"
it, or is a strict system where I have to do a contra-charge? |
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| How do I get started using the system? |
Signing up to use our service is simple. All you need to do is click on the “register” link and complete the simple form. The first month’s fees are paid upfront via World Pay. Once registered you have immediate access to your site.
Once signed up, we will then contact you to request further info and make sure you are set up properly set up to fully utilise the service. |
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| Do I need to download any software? |
| No, all that you require is a PC with an internet connection. All the major internet browsers should work without any problems. |
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| Can I use dial-up? |
| Firstly why are you still using dial-up? Although you can use dial-up we would recommend you switch to broadband to fully utilise all aspects of the system |
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| Is the data secure? |
As we are sure you don’t want anyone accessing your confidential records or spend a day inputting transactions just to lose all the information due to no backups.
We have spent time and money in making sure that our system is very secure. You are able to check when you are viewing pages over a secure connection when a padlock is displayed in the bottom right hand corner of your browser.
Making sure data is backed up is our other main concern. All data is constantly backed up, offsite, behind firewalls and in a secure locations. |
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| Can I access my accounts anywhere and anytime? |
| Again, as long as you can access a computer and get “online” then you can get working on your accounts. So if you want to access your accounts on Christmas Day then by all means do so. Though we do not accept responsibility for any arguments caused in doing so! |
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| How do we send you the records each month? |
| Any which way you can! So email, fax, scanned, post or by person is fine with us! |
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| How long do you take to update the website from my records? |
| We aim to update the system within 5 days from receiving all the relevant records. |
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| Do you provide payroll services online? |
| At the moment we do not provide payroll services online but we are looking into providing a service soon. However, in the meantime we can still complete your payroll in house with payslips emailed, faxed or sent by post each week or month. |
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| Any future development plans? |
| One of our main priorities is the need to further develop the system by upgrading current areas or with adding new components. In fact since the service started over 2 years ago our development programme has not stopped and is getting larger by the month. |
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| Do you respond to client feedback? |
| We constantly strive to take in all clients’ opinions, criticisms or suggestions seriously. Although, we cannot guarantee that all suggestions will be acted upon we try to do our best and look into each one in turn. |
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| I’m stuck and I need help? |
| If you are using the system then you can click on the “help” button for further information or advice. Otherwise, please contact us anytime via email or during office hours if phoning |
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| I already have an accountant; can I still use the system? |
| Yes, you can still use the system for your bookkeeping needs, please refer to the fee’s section for costs |
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| Am I tied into a contract? |
| No, you are not tied into any contract, however, all we ask if you wish to cancel that we have one month’s notice of your intentions. |
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| Can transactions be entered from the start of a financial year |
| Yes they can and we would provide full support and help in making sure these transaction were correct and also give you advice based upon the start of the financial year. |
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| Comparing your basic service with Sage Instant Accounts I can't see that I would get anything extra? If you could highlight the advantages? |
Lets start with the only difference: Sage and our system are bookkeeping packages. However, that's where the similarities end: Sage does not have an accountant constantly over seeing your accounts, tax or VAT liabilities or providing you with monthly reports to inform you how the business is doing. Backing up and restoring are prone to mishaps and using more than one computer, say a home and office computer, is somewhat difficult. No need to pay for subscriptions, licences or support with our package.
Need i say more? |
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| Do you ( or plan to ) have a facility for uploading bank statements to help with reconciliation? |
| Not at the moment but this is definately on our agenda to develop in the very near future. |
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| Do you offer accountancy advice to non-clients |
| Unfortunately although we would love to offer advice to anyone asking, with not having the time and overspending "wifes" (and husbands) means that we have got to charge for our advice. So please sign up and make our "partners" happy. |
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| Do you offer Financial Advice? |
| No, we are not authorised to provide or give financial advice. However, we do know someone who could help. |
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| Do you produce annual accounts? |
| If you have signed up for the bookeeping package then NO. However, if you have signed up for our very resonably priced accountancy package then YES we do - so sign up now! |
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| If I make a mistake entering an invoice etc, can I go in and "edit"
it, or is a strict system where I have to do a contra-charge? |
| No the system is geared to be fast, flexible and easy to use so that's why we believe that if you make a mistake then why can't you edit or delete that transaction easily. |
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Features 
I just wanted to say that your service is so much more professional that the one I have been using for the past couple of years.
